Delivery policy


We know how important it is to you that you receive your product as soon as possible after purchasing it from Silver Cross For those items that are in stock, we aim to deliver regular parcels to central areas in South Africa within 2-3 business days, to outlying areas within South Africa within 3-5 business days from the date your payment has been received.

We will notify you if we are unable to meet our estimated delivery time frame but, to the extent permitted by law, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
Items will be delivered to the address you provided while placing an order.

If, for any reason, the courier cannot reach you at the agreed delivery time, we will provide you with the instructions to either collect the product(s) directly from a courier depot if possible (in case of regular parcels) or to re-arrange the delivery (in case of special freight). In these situations, Baby Boom reserves the right to charge you for any additional costs incurred (e.g. delivery and storage) or to cancel the sale contract, in which case, we will fully refund you the net amount (i.e. the amount you paid minus delivery costs or storage costs).

Upon delivery, you will be asked to sign a delivery form, in which you confirm that the product was delivered in the correct condition (without obvious defects or damage).

All risk in the Product(lower shall pass to you upon delivery, except that, where delivery is delayed due to a breach of your obligations under a Contract, risk shall pass at the date when delivery would have occurred but for your breach. From the time when risk passes to you, we will not be liable for loss or destruction of the Product.

You shall ensure that you are ready for safe receipt of the Product without undue delay and at any time reasonably specified by us.

Returns and Refunds Policy

Thank you for shopping at Silver Cross South Africa.

Please read this policy carefully. This is the Return and Refund Policy of Silver Cross South Africa. The Return and Refund Policy for Silver Cross South Africa

products

We issue refunds for products within 7 days of the original purchase of the product.

We recommend contacting us for assistance if you experience any issues receiving or downloading our products.

If you would like to cancel any product purchased via this website, you may do so by emailing the silvercrossbaby on (email address ).

You will be able to cancel any product purchased without penalty, within 3 (three) days after the date on which you purchased such product.
Or before delivery has been processed
(Whichever arrives first)

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: info@silvercrossbaby.co.za